Heartland Market Research LLC completed a comprehensive customer satisfaction study to evaluate the overall performance of the Missouri Department of Transportation as perceived by the Missouri general public and to identify the transportation services and improvements that are most important to Missourians.Title: A Report Card from Missourians - 2013
Published: October 2013
Report number: cmr 14-003
Project number: TR201228
Author: Lance Gentry
Performing organization: Heartland Market Research LLC
Links to reports:
Summary (pdf, 542 kB, 12 pages)
Full Report (pdf, 10.1 MB, 167 pages)
Main Report without Appendices (pdf, 4.7 MB, 96 pages)
Appendix A-Importance-Satisfaction Analysis (pdf, 420 kB, 7 pages)
Appendix B-GIS Maps (pdf, 4.9 MB, 42 pages)
Appendix C-Key Tracker Question Charts by District (pdf, 3.3 MB, 22 pages)
